Refund & Return Policy

1. Physical Returns

To guarantee the 100% clinical purity and safety of our products, we never restock or reuse shipped items. If you have an issue with your order, please do not mail the package back to us. Instead, refer to our refund and reshipment guidelines below.

2. 100% Delivery Guarantee (Lost Packages)

We take full responsibility for ensuring your order arrives safely at your door. If your package is lost in transit by the carrier, or seizes moving through logistics, we will resolve the issue immediately.

• Reshipment: We will dispatch a replacement package completely free of charge via express delivery.
• Refund: If you prefer not to receive a replacement, we will issue a full 100% refund to your original payment method.

Note: A package is considered “lost” if the tracking has not updated for 7 consecutive business days.

3. Damaged or Incorrect Items

In the highly unlikely event that your blister packs arrive damaged, crushed, or if you receive the wrong product, please contact us within 48 hours of delivery.

Simply email our support team with a clear photo of the damaged/incorrect items and the shipping label. Once verified, we will instantly process a free express reshipment or a full refund depending on your preference.

4. Policy Exceptions

We are unable to offer refunds or free reshipments under the following circumstances:

• The customer provided an incorrect or incomplete shipping address during checkout.
• The tracking number shows “Delivered,” but the package was stolen from your mailbox or porch. (We recommend keeping an eye on your live tracking).
• The customer changed their mind after the order was already dispatched from our facility.

5. Order Cancellations

If you need to cancel your order, you must contact us immediately. Orders can only be canceled and fully refunded if they have not yet been processed and dispatched by our fulfillment center (usually within a 12-hour window).

6. Refund Processing Time

Approved refunds are processed immediately on our end. Depending on your original payment method, please allow time for the funds to reflect:

• Cryptocurrency: Usually within 1-2 hours.
• Credit/Debit Cards: 3-5 business days depending on your bank.
• Zelle / Venmo / PayPal: Usually within 24 hours.