Shipping Policy

1. Order Processing Time

We pride ourselves on lightning-fast dispatch. All orders placed and paid for before 2:00 PM (CST) Monday through Friday are processed and shipped the exact same day.

Orders placed after 2:00 PM, or on weekends/holidays, will be dispatched the following business day.

2. Discreet Packaging Protocol

Your privacy is our highest priority. We utilize a strict, multi-layer stealth packaging protocol for every single order:

• Internal Layer: Clinical blister packs are vacuum-sealed to prevent shifting, rattling, and moisture damage.
• External Layer: Orders are shipped in standard, unmarked brown corrugated boxes or generic carrier envelopes.
• Shipping Label: The return address will show a generic fulfillment center name. There will be absolutely no mention of medications, pharmacies, or the contents on the outside of the box.

3. Shipping Methods & Delivery Times

We utilize trusted domestic carriers (USPS, UPS, FedEx) to ensure reliable nationwide delivery. Once dispatched, estimated delivery times are:

• Standard Shipping: 3 to 5 Business Days.
• Priority Express Shipping: 2 to 3 Business Days.

Note: Delivery timelines may occasionally be impacted by severe weather or carrier delays beyond our control.

4. Live Order Tracking

As soon as your package leaves our Houston facility, you will receive an email containing your secure tracking number. Please allow up to 24 hours for the carrier’s tracking portal to update with the initial scan.

5. Signature Requirements

To ensure a smooth and discreet delivery process, standard shipments do not require a signature upon delivery. Your package will be securely left in your mailbox or at your front door, exactly like a standard Amazon or e-commerce delivery.

6. Lost or Delayed Packages

If your package is delayed, please check your tracking link for carrier updates. If your tracking has not updated for 7 consecutive business days, the package is considered lost. Under our 100% Delivery Guarantee, we will immediately issue a free reshipment or a full refund. Please refer to our Refund Policy for full details.